سياسة الاسترجاع والاستبدال

Return Policy: 1- The product must be stored in a cool and good place 2- Not opened the product 3- The request for return or exchange must be submitted within 24 hours of receiving the order 4- The customer bears all delivery costs if inside or outside Saudi Arabia in case of exchange or return 5- Shipping the product via SMSA or DHL if outside Saudi Arabia with paying all required fees (if outside Riyadh) Exchange Policy: 1- The product must be stored in a cool and good place 2- Not opened the product 3- The request for return or exchange must be submitted within 24 hours of receiving the order 4- The customer bears all delivery costs in case of exchange or return 5- Shipping the product via SMSA with paying all required fees (if outside Riyadh) 6- If you want an exchange, please clarify and contact customer service to ensure whether there is an excess or shortage amount for the order you want to exchange. If your order is in Riyadh and you want to return or exchange it, the amount will be refunded at that time with the delivery fee deducted from your order amount, and the remaining amount will be returned to you (after confirming the condition and quality of the product and whether it is in the same condition as when it arrived to the customer). In case of order cancellation, the electronic payment fees will be deducted, which are bank fees only and not for the basket: Mada: fee per transaction (1 riyal + 1%) Visa: fee per transaction (1 riyal + 2.2%) STC Pay: fee per transaction (1.70%) Apple Pay: fee per transaction (1 riyal + 2.2%) Please note that in case of order cancellation, Tamara takes a percentage of the total order value from the customer, which is: 1. Tamara's percentage: 6.99% 2. A fixed fee on the order: 1.5 riyals If outside Riyadh, the amount will be refunded to your bank account within a maximum of 1-3 business days after verifying the condition of the product and its suitability. Note: Shipments outside Saudi Arabia are not eligible for exchange. If you have any other inquiries, we are happy to serve you through the customer service channels of Kawkab Al-Mukamalat: WhatsApp: click WhatsApp Snapchat: click Snapchat Instagram: click Instagram Email: [email protected]